About Suncrest Capital
Suncrest Capital invests in and manages mobile home communities across the Midwest United States. With dozens of communities, over 1,600 lots, and approximately $70 million in assets under management, Suncrest is committed to delivering strong, long-term returns for its investors while improving the quality and affordability of the housing it provides.
The problems Suncrest Capital faced
As Suncrest’s portfolio expanded, managing payments and accounting became more complex. The team relied on spreadsheets to calculate preferred returns, splits, and distribution tiers. However, working with spreadsheets was time-consuming and error-prone.
Even after moving to their previous investor management platform, the Suncrest team still had to calculate and process distributions manually. This led to delays and payment errors.
Investors also had to email or call to request information, which delayed response times and added an administrative workload for the team. Suncrest needed an institutional-grade solution capable of automating payment calculations, simplifying tax reporting, and giving investors direct access to everything they need.
As Brett Bowman, Co-Founder and CEO, shared:
Before Agora, we calculated everything in spreadsheets and handled distributions manually, even using another platform. Now, it’s all in one place, and the entire waterfall is calculated for us.
Agora’s solution: accuracy and clarity in payments and accounting
Suncrest adopted Agora’s all-in-one investor management platform and tax services to streamline operations across the board. Specifically, Suncrest sought to automate payments and offload accounting.
With Agora’s waterfall automation feature, Suncrest knows it will enjoy timely, accurate distributions. The platform calculates preferred returns, splits, and distribution tiers instantly, eliminating the risk of error.
Plus, Agora’s tax team collects all investor and property information, manages tax returns, and directly provides documents to investors, removing Suncrest as a middleman. Investors can access subscription documents, tax forms, and reports at any time without contacting the Suncrest team. All of this information is securely centralized in one location, creating a single source of truth for Suncrest and its investors.
Johnna Calia, Investor Relations Manager, links this convenience with increased transparency.
Whether it’s tax documents, subscription documents – whatever they’re looking for – they can get it at any time. It saves time for them and us, and it helps with transparency
Exceptional support from Agora’s customer success team
For Suncrest, Agora’s platform is complemented by a customer success team that is responsive, knowledgeable, and easy to work with. Support is timely and practical, whether it involves walking through a feature, resolving a technical issue, or providing helpful resources.
Brett Bowman noticed that this consistent level of service allows Suncrest to confidently adapt to new features and keep day-to-day operations running smoothly.
One of the things I love most about Agora is the customer success team. Our representative sends us videos, gets on calls, and makes sure our problem is solved so we get the most out of the platform.
The results: hours saved and peace of mind delivered
Since adopting Agora, Suncrest Capital has saved several hours each week by automating distribution calculations and reducing administrative back-and-forth. Investors now have real-time access to documents and performance data, eliminating delays and improving transparency.
The platform also ensures all information is stored securely and organized in one location, eliminating the need for spreadsheets or unsecured exchanges.
According to Johnna Calia, this streamlined, user-friendly setup for distributions and documents has increased investor satisfaction, building greater trust and peace of mind:
Agora is user-friendly, organized, and everything is right at your fingertips, for investors and our team.
For Suncrest, Agora has not only simplified operations but also improved how payments and accounting are managed for investors. By combining secure technology with clear, consistent communication, the team can handle complexity easily and focus on delivering strong, long-term results.
Ready to simplify payments and accounting? Get in touch with Agora today.